Privacy Policy
This policy explains how personal information submitted through the Dr. Alexander Lujan website is collected and processed under Colombia’s Law 1581 of 2012 and related regulations.
1. Data controller
Dr. Alexander Lujan and his authorized team are responsible for personal data collected through this Website. Learn more about the practice on the About page.
Contact email: gerencia@alexanderlujan.com
Phone: +57 315 888 8980
2. Information we collect
Contact forms and communication channels may collect:
- Full name.
- Phone number and email address.
- City or country of residence.
- Basic medical information voluntarily provided by the user.
- Other information included in a message or consultation request.
3. How information is used
Personal information may be used to:
- Respond to information and contact requests.
- Schedule consultations or medical evaluations.
- Provide information about procedures and services.
- Follow up with prospective or current patients.
- Send authorized informational communications.
- Comply with legal and professional obligations.
4. Authorization
By voluntarily submitting personal information, the user authorizes its processing for the purposes described in this policy.
5. Your rights
Under applicable Colombian law, data subjects may:
- Review, update or correct their data.
- Request evidence of authorization.
- Withdraw authorization or request deletion when legally permitted.
- Access their personal data without charge.
6. Information security
Reasonable technical, human and administrative safeguards are used to protect information against loss, unauthorized access, misuse or fraud.
7. Service providers
Information may be processed by authorized technology, CRM, hosting or communications providers when necessary to deliver the requested service and subject to appropriate safeguards.
8. Cookies and analytics
The Website may use cookies and analytics tools to understand traffic, measure conversions and improve content and user experience.
9. Policy updates
This policy is effective from publication and may be updated to reflect legal, operational or service changes.
10. Contact
Privacy questions or data-rights requests may be sent to gerencia@alexanderlujan.com or discussed by phone at +57 315 888 8980.